Help Desk & FAQs

Can I change or cancel my order?
Where is my order? How long will my order take to arrive?
I need to return an item.
What cards do you accept?
When will I be charged?
How is Post and Packaging (P&P) calculated?
Do I have to pay for return postage?
How can I request a club kit page for my club?
How can I set up a collation date for my club’s kit page?

Can I change my order? Can I cancel my order?
After placing your order, we will try to deal with it as quickly as possible, so please inform us of any changes or cancellations to your order by 3pm on the next working day. Otherwise, we cannot guarantee that we can carry out your request.

Where is my order? How long will my order take to arrive?
A guideline for delivery times is the following:
Club Kit Orders
We manufacture all custom kit on site in Nottingham, meaning we can get kit to you in just 4-6 weeks!

Stock (retail) items
5 working days to addresses in the UK. Please allow an extra 2
5 days for delivery outside of the UK. If you have requested customisation on your mail order stock item, please allow an extra 3-5 working days for it’s delivery.

I need to return an item.
Please see our
Returns Policy for full details.

What cards do you accept?
We accept the following major Credit Cards: (We do not accept AMEX or LASER)

Credit Cards

When will I be charged?
An automatic response e-mail is sent out to you when you order from us. It does not mean that we have just taken payment from your card details. The goods will be charged to your card details when we have checked that we can fulfil your order. This will usually be done on the next working day after you have placed your order. If there are any problems, then we will be in touch, to let you know the options available.
For custom items, we take payment before we start to custom make your goods. Once payment is successful we will start your order.

How is Post and Packaging (P&P) calculated?
Charges for P&P are based on the weight of the parcel being sent. For parcels under the weight of 2kg we use the Royal Mail. For larger parcels or boxes of kit, we use a courier company.
For more information, see the ‘Postage’ page .

Do I have to pay for return postage?
If you are returning an item to us for a refund or an exchange then the cost of returning the item to us is your responsibility. We recommend that you request a Proof of Postage receipt from your postage service

How can I request a club kit page for my club?
To request a club kit page for your club, please send us an e-mail with your club name and your position within the club to: sales@godfrey.co.uk. Please note that we will need permission from either the captain, the kit secretary or the president of your club, in order to set up a club kit page.

How can I set up a collation date for my club’s kit page?
To set up a cut-off date for buying kit from a specific club kit page, please contact us via e-mail to organise a collation date and a delivery date with us, before informing your club members.

e-mail: sales@godfrey.co.uk
tel: +44 (0)115 986 4600

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